Privacy Policy

Effective Date: 1 May 2026

1. About Us

Code Zero Labs Pty. Ltd. 12697379990, "we", "us", or "our") is an Australian app development company based in Sydney, Australia. We design and build bespoke, fully branded mobile applications for small to medium businesses.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).Last Updated: 1 May 2026

2. What Personal Information Do We Collect?

We may collect the following types of personal information:

  • Contact and business information: Name, email address, phone number, business address, job title, and company details from clients, prospective clients, and website/app users.

  • Account and service information: Details provided during discovery calls, project briefs, or when using our services (e.g., project requirements, branding assets).

  • Technical and usage data: IP address, device information, browser type, app usage analytics, and cookies (when you visit our website or interact with demo apps).

  • Health-related information (Sensitive Information): In limited cases, when developing medical or clinic apps, we may handle or have access to sample/test health data (e.g., patient booking details or de-identified health records) solely for development, testing, and integration purposes. We treat all health information as sensitive and apply heightened protections.

We only collect personal information that is reasonably necessary for our functions and activities.

3. How Do We Collect Personal Information?

We collect information directly from you when you:

  • Contact us via our website, email, phone, or LinkedIn

  • Request a demo, discovery call, or proposal

  • Engage us to build a custom app

  • Use our website or any demo/test applications

We may also collect information from third parties (e.g., your existing software providers during integration) with your consent or where permitted by law.

4. Why Do We Collect, Use, and Disclose Your Information?

We collect, use, and disclose personal information to:

  • Provide app development, customisation, testing, deployment, and ongoing support services

  • Communicate with you about projects, proposals, and support

  • Improve our services and develop better solutions for the medical, gym, and chauffeur sectors

  • Comply with legal obligations (including privacy and data security laws)

  • Send marketing communications (you can opt out at any time)

For medical/clinic apps, we may process limited health information only as instructed by you (the health service provider) and in accordance with applicable health privacy laws in your state/territory.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees, contractors, and subcontractors involved in your project (subject to confidentiality agreements)

  • Third-party service providers (e.g., cloud hosting providers like AWS/Azure, payment processors, analytics tools) located in Australia or overseas

  • Professional advisers (lawyers, accountants)

  • Government agencies where required by law

Overseas disclosure: Some of our service providers may be located outside Australia (e.g., [list countries, such as USA, Singapore, or EU]). Before disclosure, we take reasonable steps to ensure the overseas recipient complies with privacy standards similar to the APPs or obtain your consent where required.

We do not sell personal information.

6. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

  • Encryption of data in transit and at rest

  • Access controls and secure development practices

  • Regular security reviews and staff training

However, no system is completely secure. If a data breach occurs that is likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme by notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.

7. Access and Correction

You may request access to or correction of the personal information we hold about you. Please contact us using the details below. We will respond within a reasonable time and may charge a small fee for access in some cases.

8. Complaints

If you have a complaint about how we have handled your personal information, please contact us first. We will investigate and respond promptly. If you are not satisfied, you may complain to the OAIC (www.oaic.gov.au) (www.oaic.gov.au).

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for analytics and improving user experience. You can manage cookie preferences through your browser settings.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The current version will be posted on our website with the effective date. We encourage you to review it periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact:

Code Zero Labs Pty. Ltd.

81-83 Campbell Street Surry Hills NSW 2010 Australia

Email: privacy@codezerolabs.com

ABN: 12697379990